A cookie is a small piece of data (text file) that a website – when visited by a user – asks your browser to store on your device in order to remember information about you, such as your language preference or login information.
Please read this policy carefully together with our Privacy Notice as it contains important information on who we are and how we use cookies on our website. We may change this policy from time to time, please review our policy on the website.
This website is operated by Hope Centre. Our website uses cookies to distinguish you from other users of our website and helps us to improve our website, products, and services, providing you with a better experience when you use our website.
This cookie policy only relates to your use of our website to browse our services, donate to us, make a referral, and any other general queries.
Our website contains links to and from the websites we consider may be helpful to you. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. These other third-party websites may also use cookies or similar technologies in accordance with their own separate policies. For privacy information relating to these other third-party websites, please consult their policies as appropriate.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive.
Some of these cookies are strictly necessary for the functionality of our website and therefore do not require your consent. When we deploy cookies which are not strictly necessary for our website to operate, we will seek your consent prior to storing these on your device.
There are three main types of cookies:
We describe our use of cookies, including a detailed list of your information which we and others may collect through cookies, below. For further information on cookies generally, including how to control and manage them, visit the Information Commissioner’s Office guidance on cookies.
We will ask for your consent to place cookies or other similar technologies on your device, except where they are necessary for us to provide you with a service that you have requested (e.g. to enable you to donate to Hope Centre).
You can withdraw any consent to the use of cookies or manage any other cookie preferences by clicking on the Consent Preferences icon at the bottom of any page on our site. You can then customise your cookie preferences by selecting which cookies you allow. It may be necessary to refresh the page for the updated settings to take effect.
Strictly necessary (essential) cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to make a referral, make a donation, or contact us through our website.
Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. These cookies are sometimes placed by third party providers of web traffic and analysis services.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies collect information about your browsing habits and inferred interests to make advertising more relevant to you. They remember the other websites you visit, and this information is shared with third party organisations, for example advertisers.
When you visit other websites, you may see an advertisement for Hope Centre because you visited our website. You may opt-out of network advertising programs that track your activities across multiple websites to deliver personalised advertising content to you.
To opt out, please contact us at info@hopecentre.org.uk
Social media cookies. These cookies allow users to share our website content on social media such as Facebook, Instagram and Twitter. These cookies are not within our control. Please refer to the respective privacy policies of the social media providers for how their cookies work.
The table below provides more information about the cookies we use and why:
| Category | Cookie Name(s) | Source / Provider | Purpose |
| Strictly Necessary | wordpress_logged_in_*, wordpress_sec_*, wordpress_test_cookie | WordPress | Essential for user authentication, security, and checking if cookies are enabled. |
| Strictly Necessary | charitable_session | Charitable (Plugin) | Maintains the session for donation processes and site functionality. |
| Strictly Necessary | cid, machine_identifier, private_machine_identifier, cookie-perms2 | Stripe | Used for fraud prevention and to ensure secure payment processing. |
| Strictly Necessary | cookielawinfo-checkbox-* (Necessary, Analytics, etc.) | Cookie Law Info | Stores the user’s consent preferences for different cookie categories. |
| Strictly Necessary | SID, HSID, SSID, SIDCC | Security cookies used to authenticate users, prevent fraudulent use of login credentials, and protect user data. | |
| Preference | wp-settings-1, wp-settings-time-1 | WordPress | Remembers your personal UI settings and configuration within the WordPress dashboard. |
| Preference | NID, SOCS | Stores user preferences and information (like preferred language) and tracks cookie consent state. | |
| Analytical | mp_*_mixpanel | Mixpanel | Tracks user behavior and interactions on the site to help improve performance and user experience. |
| Analytical | OTZ | Used by Google to analyze traffic patterns and website usage. |
If you do not want to accept any cookies, you may be able to change your browser settings so that cookies (including those which are essential to the services requested) are not accepted. If you do this, please be aware that you may lose some of the functionality of our website.
For further information about cookies and how to disable them please go to the guidance on cookiespublished by the UK Information Commissioner’s Office.
Please contact us at info@hopecentre.org.uk if you have any questions about this cookie policy or the information we hold about you.
